SECURITY & LEGAL DOCUMENTATION

1. Privacy Policy

VelnexaDesignHouse ("we", "us", or "our") operates the technology services platform. This Privacy Policy outlines how we collect, use, and protect your personal information.

1.1 Information We Collect

• Contact information (name, email, phone number)
• Business information (company name, industry, project requirements)
• Technical data (IP address, browser type, device information)
• Usage data (pages visited, interaction patterns, service inquiries)

1.2 How We Use Your Information

• To provide and maintain our technology consulting services
• To communicate regarding project updates and service delivery
• To improve our services and user experience
• To comply with legal obligations and protect our rights

1.3 Data Protection

We implement industry-standard security measures to protect your personal data. All data is encrypted in transit and at rest. We do not sell or share your personal information with third parties without explicit consent.

1.4 Your Rights

Under GDPR, you have the right to access, correct, or delete your personal data. You may also restrict or object to certain processing activities. Contact us at [email protected] to exercise these rights.

2. Terms of Service

By engaging VelnexaDesignHouse for technology services, you agree to the following terms:

2.1 Service Scope

Services are defined in individual project proposals and statements of work. VelnexaDesignHouse provides technical consulting, cloud optimization, and system integration services as outlined in each engagement.

2.2 Payment Terms

• Invoices are due within 14 days of issuance
• Late payments incur a 1.5% monthly interest charge
• Services may be suspended for overdue accounts

2.3 Intellectual Property

Upon full payment, all deliverables and custom code become the property of the client. VelnexaDesignHouse retains rights to pre-existing frameworks, tools, and methodologies used in service delivery.

2.4 Limitation of Liability

VelnexaDesignHouse shall not be liable for indirect, incidental, or consequential damages. Our total liability shall not exceed the total fees paid for the specific service giving rise to the claim.

3. Cookie Policy

VelnexaDesignHouse uses cookies to enhance your experience on our platform.

3.1 Essential Cookies

• Session cookies for authentication and security
• Preference cookies for remembering your settings
• Analytics cookies for understanding usage patterns

3.2 Cookie Management

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.

3.3 Third-Party Cookies

We use minimal third-party services (Google Maps, analytics) that may set their own cookies. These are subject to their respective privacy policies.

4. Refund Policy

VelnexaDesignHouse is committed to client satisfaction and transparent billing practices.

4.1 Service Credits

• If services are not delivered as specified, we will provide service credits
• Credits must be requested within 30 days of service completion
• Credits are applied to future services, not refunded as cash

4.2 Cancellation Terms

• Projects may be cancelled with 7 days written notice
• Work completed up to cancellation date will be invoiced
• Pre-paid amounts for undelivered work will be credited

4.3 Dispute Resolution

Any disputes regarding billing or service quality should be directed to [email protected]. We commit to resolving issues within 5 business days.

5. Contact Information

For legal inquiries, privacy concerns, or service-related questions:

VelnexaDesignHouse
Avenida da Boavista 1200, 4100-130 Porto, Portugal
Email: [email protected]
Phone: +351 96 3189472